BudvaBlue Sales Assistant — Privacy Policy

Last updated: 15 October 2026

This policy explains how BudvaBlue Sales Assistant processes personal information when you contact BudvaBlue through WhatsApp. It covers the sales assistant service, rather than all activities on the BudvaBlue website.

Data controller: [FULLKON GROUP DOO, TOPLISKI PUT BB85310 BUDVA MONTENEGRO]
Privacy contact: info@budvablue.com

Information we process

We process your WhatsApp phone number, profile name where available, message content, message identifiers and timestamps, and information you voluntarily provide about your property interests.

The service also stores conversation summaries, response drafts, language preferences, staff handling decisions and replies that staff record as manually sent. Technical records may include message delivery events, authentication information and security logs.

How we use information

We use this information to respond to enquiries, provide property information, understand your preferences, arrange viewings, maintain conversation continuity and operate and secure the service.

Depending on the circumstances and applicable law, processing is based on steps you request before entering into a contract, our legitimate interests in handling enquiries and securing the service, legal obligations, or consent where required.

AI assistance and human review

The service uses predefined responses and may use OpenAI’s API to generate or translate response drafts. Relevant conversation content and project information may be sent to OpenAI for this purpose.

In the current version, responses are prepared for staff review; the assistant does not independently send WhatsApp messages. AI-generated content may contain errors. Binding prices, reservations and contractual terms require confirmation by an authorised representative.

Service providers and disclosure

Authorised BudvaBlue personnel can access information needed to handle enquiries. We use Meta/WhatsApp for messaging, Render for hosting and storage, and OpenAI for AI processing. These providers process information under their applicable terms and arrangements.

We do not sell your personal information. Information may also be disclosed where required by law or necessary to establish or protect legal rights.

International processing

Our personnel and service providers may process information in countries other than your own. Applicable international data transfer requirements must be addressed for these arrangements.

Retention and deletion

We retain enquiry records while needed for customer communication, relevant business records, security and applicable legal obligations. The current application does not automatically delete conversations after a fixed period.

You can request deletion by contacting info@budvablue.com. We assess requests and remove information within our control where applicable. Some records may require retention for legal reasons; provider logs and backups may follow separate retention schedules.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion or restriction of processing, object to certain processing, withdraw consent where processing relies on it, and complain to the relevant supervisory authority.

You can ask us to stop follow-up contact at any time. Please do not send passwords, payment card details or sensitive documents through the assistant.

Security and cookies

We use access controls and technical safeguards to protect information. The staff panel uses an authentication cookie to maintain signed-in sessions. No system can guarantee absolute security.

Contact and updates

For privacy questions or requests, contact info@budvablue.com. We may update this policy as the service changes and will revise the date above.